Talent & Operations Manager

The Talent & Operations Manager provides leadership that drives total store results, acts as the culture and talent lifecycle champion in the store and has a primary duty of management, actively directing and managing direct reports. The Talent & Operations Manager supports our culture of growing people and performance to drive maximum productivity, profitability and adherence with company policies and procedures.

Key Responsibilities:

  • Gains business insight, links behaviours to results, and leverages talent metrics to create SMART action plans that improve culture, connectivity, and results, in partnership with the Senior Store Manager
  • Conducts pro-active associate chats to exchange feedback and keep a pulse on the environment and engagement
  • Influences peers in leveraging recognition tools and programs across the total store
  • Champions Associate Opinion Survey results and creates action plan for improvement in partnership with the Senior Store Manager
  • Demonstrates expertise in Stores Operating Procedures, company and the Guide policies
  • Understands our company compensation philosophy and uses this knowledge to provide guidance to SLT peers to influence effective pay related decisions
  • Partner with peers, Human Resources and other functional partners, as needed to resolve associate concerns and escalated issues
  • Mitigates risk and supports labour law compliance
  • Engages with SLT regarding building a balanced team and workforce management staffing plans
  • Owns the development and implementation of recruitment strategy to ensure no open jobs
  • Ensures effective execution of sourcing, selection and on boarding processes across the total store
  • Conducts train-the-trainer sessions for SLT members who have on boarding responsibilities
  • Takes a leadership role, along with the Senior Store Manager, to ensure effective completion of the performance management cycle and processes including observations, action plans, reviews, and when applicable, performance improvement plans
  • Ensures in store learning and development activities, sales leadership and store meeting content is properly executed in partnership with Senior Store Manager
  • Builds associate connectivity within store
  • Communicates all talent related initiatives to team and provides training and follow up accordingly
  • Ensures exit interviews are completed and assessed
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning

Requirements

  • Minimum Diploma in Retail Management
  • Minimum 5-years’ experience in a retail managerial role in Luxury Retail
  • Proven ability to lead a pay for performance selling team
  • Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills
  • Strong attention to detail, even while multi-tasking
  • Demonstrates ability to assess talent, coach, develop and manage performance
  • Demonstrates business acumen with strong strategic and analytical skills
  • Must be proficient in MS Office & email
  • High degree of emotional intelligence and multi-cultural sensitivity
  • Must be comfortable to work in the Store and on shift work basis and weekends.

Interested candidates may send your resumes with a photograph & expected salary to careers.th@valiram.com with the email title “Talent & Operations Manager VSFA”.

Only shortlisted candidates will be notified.

The Talent & Operations Manager provides leadership that drives total store results, acts as the culture and talent lifecycle champion in the store and has a primary duty of management, actively directing and managing direct reports. The Talent & Operations Manager supports our culture of growing people and performance to drive maximum productivity, profitability and adherence with company policies and procedures. Key Responsibilities:
  • Gains business insight, links behaviours to results, and leverages talent metrics to create SMART action plans that improve culture, connectivity, and results, in partnership with the Senior Store Manager
  • Conducts pro-active associate chats to exchange feedback and keep a pulse on the environment and engagement
  • Influences peers in leveraging recognition tools and programs across the total store
  • Champions Associate Opinion Survey results and creates action plan for improvement in partnership with the Senior Store Manager
  • Demonstrates expertise in Stores Operating Procedures, company and the Guide policies
  • Understands our company compensation philosophy and uses this knowledge to provide guidance to SLT peers to influence effective pay related decisions
  • Partner with peers, Human Resources and other functional partners, as needed to resolve associate concerns and escalated issues
  • Mitigates risk and supports labour law compliance
  • Engages with SLT regarding building a balanced team and workforce management staffing plans
  • Owns the development and implementation of recruitment strategy to ensure no open jobs
  • Ensures effective execution of sourcing, selection and on boarding processes across the total store
  • Conducts train-the-trainer sessions for SLT members who have on boarding responsibilities
  • Takes a leadership role, along with the Senior Store Manager, to ensure effective completion of the performance management cycle and processes including observations, action plans, reviews, and when applicable, performance improvement plans
  • Ensures in store learning and development activities, sales leadership and store meeting content is properly executed in partnership with Senior Store Manager
  • Builds associate connectivity within store
  • Communicates all talent related initiatives to team and provides training and follow up accordingly
  • Ensures exit interviews are completed and assessed
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
Requirements
  • Minimum Diploma in Retail Management
  • Minimum 5-years’ experience in a retail managerial role in Luxury Retail
  • Proven ability to lead a pay for performance selling team
  • Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
  • Demonstrates ability to manage complex and competing priorities with time management and organizational skills
  • Strong attention to detail, even while multi-tasking
  • Demonstrates ability to assess talent, coach, develop and manage performance
  • Demonstrates business acumen with strong strategic and analytical skills
  • Must be proficient in MS Office & email
  • High degree of emotional intelligence and multi-cultural sensitivity
  • Must be comfortable to work in the Store and on shift work basis and weekends.
Interested candidates may send your resumes with a photograph & expected salary to careers.th@valiram.com with the email title “Talent & Operations Manager VSFA”. Only shortlisted candidates will be notified.
Top