Cash Wrap Lead

The cash wrap lead drives total score results with specific responsibility for the cash wrap selling zone.  Oversees and ensure smooth operation within the cash wrap team.

Key Responsibilities:

  • Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
  • Leads customer loyalty initiatives by role modelling excellent brand selling behaviours, including Victoria’s Secret Angel cards, converting customer relationship marketing and customer capture
  • Leads operations of the cash wrap selling zone, including ensuring all cash wrap associates are aware of current promotions and applicable ringing procedures
  • Identifies and surfaces price discrepancies and system malfunctions and contacts appropriate support partners
  • Reinforces customer buying decision and encourages purchase of additional items, including the sale of gift cards
  • Authorizes customer returns and exchanges as identified by cash wrap reference guide
  • Understands, adheres to and reinforces brand guide standards in the cash wrap selling zone, including working with sales associates to recover “go-backs”
  • Maintains an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and loss of goods
  • Assists in the observation and training of new cash wrap associates, to include mentoring and serving as a shadow partner
  • Communicates effectively with direct manager, Sales Leadership Team and peers


  • Minimum Diploma in retail management
  • At least a minimum of 3 year’s retail leadership experience in FMCG
  • Able to lead a team of cash wrap associates with focus on results
  • Fluent in spoken English
  • High proficiency in POS machine
  • Sensitive with numbers for numeric reporting
  • Ability to cope under pressure and multiple deadlines.
  • Must be comfortable to work in the Store and on shift work basis and weekends.

Interested candidates to email your resume with your current and expect remuneration, availability and a colour photograph to  Please subject your email with “Application- Cash Wrap Lead (VSFA).”

Only shortlisted candidates with be notified.

Fill in all the required fields below.

Name *
Contact Number *
Email *
Resume *

accept .pdf, .doc, .docx
Tell me more about yourself *