OUR PRIVACY POLICY
At Valiram, we value your privacy and strive to protect your personal data in compliance with the governing laws of the countries we operate in.
Our Privacy Policy has been drafted out to help you understand how Valiram collects, records, manages, uses, stores, transfers and discloses your personal data. As an organization, we strive to maintain the highest standards of data security and privacy, always adhering to the laws of each country we operate in.
We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other legal, operational or regulatory reasons. If we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy.
Please read the following to understand our practices regarding your personal data and how we will treat it.
SECTION 1: ABOUT VALIRAM
SECTION 2: SOURCES OF DATA
SECTION 3: HOW DO WE USE YOUR DATA
SECTION 4: DISCLOSURE AND TRANSFER OF PERSONAL DATA
SECTION 5: SECURITY OF YOUR DATA
SECTION 6: COOKIES
SECTION 7: ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT
SECTION 1 – ABOUT VALIRAM
This Privacy Policy applies to the collection, processing and storage of your personal information by the Valiram Trading Snd Bhd (“Valiram”) and other organisations related to Valiram (including its subsidiaries). “Valiram”, “we”, “us” or “our”, within this Privacy Policy refers to the relevant entity within the Valiram that processes your personal information.
SECTION 2: SOURCES OF DATA
We (or our service providers) collect your information: (a) through our stores or otherwise offline, (b) on or through www.valiram.com, any of our other websites or applications, (c) when you create an account with us, or otherwise sign up for a service loyalty programme or feature, (d) when you communicate with us via third-party social media sites, (e) when you make purchases from us, (f) when you participate in a contest or other promotion or (g) when you otherwise communicate with us or provide information to us.
Information collected includes but is not limited to your name, contact details, demographic information, date of birth, addresses for billing and other payment information, IP address, details on items purchased, personal preferences, location information (if your device and app settings allow us to collect it), and other information you choose to provide to us.
By accessing or using our services, you signify your consent to the above collection and processing of your personal information.
SECTION 3: HOW DO WE USE YOUR DATA
We (and our service providers, on our behalf) may use the information we collect from and about you for a variety of purposes, including the following:
SECTION 4 – DISCLOSURE AND TRANSFER OF PERSONAL DATA
In order to provide the above services to you, we may share your personal information with our subsidiaries and affiliated companies worldwide, and selected third parties including our business partners, franchisors, brand principals and third-party service providers.
The Valiram headquarters is in Malaysia, however the personal data we collect from you may be transferred to, processed and stored in different countries depending on the circumstances, including any countries where Valiram operates (Malaysia, Singapore, Thailand, Indonesia, Vietnam, Australia, New Zealand, Russia, Macau, Philippines). Please note your personal data may be transferred to, processed and stored in countries which may or may not provide the same level of protection as the country in which you initially provided the information. In such cases we ensure that adequate protection for your personal data is provided as required by applicable law
We may disclose your personal information to law enforcement agencies and government bodies if we are required to do so by law; or when we believe in good faith that such disclosure is reasonably necessary to comply with legal process.
By providing personal information to us, you consent to your personal data being transferred to, processed and stored in these countries in accordance with local laws.
SECTION 5 – SECURITY OF YOUR DATA
We have put in place reasonable measures to safeguard your personal information against loss, theft and unauthorised access, use or modification.
Such measures include limiting access to personal information to only Valiram employees and authorized third party service providers who need to know such information for the purposes described in this Privacy Policy, as well as other technical and physical safeguards.
All direct payment gateways we use adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards) as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The Valiram website may contain links to other third-party websites and microsites, whose privacy practices may differ from Valiram. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.
SECTION 6 – COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on all websites related to Valiram. We do link the information we store in cookies to any personally identifiable information you submit while on our website.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers “help” file. Reference for cookies can be found at http://www.cookiecentral.com/
We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our websites.
If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.
Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by Valiram websites only and does not cover the use of cookies by any advertisers.
We do use cookies on point of collection pages of email address, but we do not use them in emails.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.
When you visit any of Valiram websites, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include but not limited to:
SECTION 7: ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT
If you have any queries, comments, complaints or updates about our Privacy Policy or our collection and processing of your personal data, please contact us at:
Data Protection Officer
Valiram Trading Sdn Bhd
Level 19, Wisma UOA 2,
21 Jalan Pinang, 50450,
Kuala Lumpur, WP Kuala Lumpur
Email: privacy@valiram.com
If you wish to access, update or withdraw consent for the use of the Personal Information collected by us, please email the above contact. Alternatively, you may also log into the Valiram microsite located in our website (www.valiram.com) and access your account to amend or change your data if you find it incorrect.
We will not correct your personal data upon request from any third party, unless such third party is able to produce documentary evidence of your authorization to do so.
TERMS OF SERVICE
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to Valiram. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Valiram’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within Valiram on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Confidentiality
We are registered under the Personal Data Protection Act 2010 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than brand principals if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Valiram will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Valiram:
excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Valiram’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Valiram of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Valiram does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Availability
Unless otherwise stated, the services featured on this website are only available within a select country. All advertising is intended solely for the select countries. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Valiram. Valiram does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Valiram, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Valiram on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies
Like most interactive web sites Valiram’s website
[or ISP]
uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Valiram will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to Valiram’s services and the full content of this website.
Valiram’s logo is a registered trademark of Valiram in the Malaysia and other countries. The brand names and specific services of Valiram featured on this web site are trade marked.
Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Valiram literature or via Valiram’s stated telephone, facsimile or mobile telephone numbers.
General
By accessing this website and using our services/buying our products you consent to these terms and conditions. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Valiram to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Valiram.
Notification of Changes
Valiram reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.