Retail Associate

POSITION SUMMARY

  • To create and maintain a long-term relationship with the customers in order to achieve sales goals.
  • Represent the Brand in a positive manner while ensuring recurring business.
  • Responsible for assisting customers with choices, assist and provide information about the product in question.
  • Foster a positive, engaging, and ethical working environment.

 

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

  • Work to hit individual sales and other store target.
  • Execute sales strategies and action plans implemented by the Managers.
  • Maintain a tight control on discounting and giveaways/ discontinued products.
  • Ensure all monies and sales transactions are accordance to the operation procedures.

Achieve High Service Standards.

  • Keep abreast of product knowledge, sales & customer service whilst providing excellent.
  • WOW service experience to customers.
  • Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
  • Responsible to collect Customer Registration Card as per store target.
  • Work with the Manager to best handle customer complaints.
  • To comply with Brand standards, company SOP, and the Code of Business Conduct.

Maintain Best Retail Standards

  • Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
  • Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
  • Ensure visual merchandising are implemented efficiently.
  • Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

  • Working together with Managers and floor to manage inventory and minimize stock losses.
  • Conduct daily, monthly stock count for store.
  • Resolve discrepancies within 2-3 days and report all findings to Manager.
  • Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.
  • Qualitative security measures to prevent theft and pilferage.

Reporting

  • Updating customer database on frequent basis.
  • Responsible for all stock control documentation. Ensure timely and accurate submission.
  • To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.
  • Any Ad Hoc reporting as required by the Managers.

Personal Development

  • To have and maintain at all times competent product knowledge.
  • Complete E-Learning Modules on timely manner.
POSITION SUMMARY
  • To create and maintain a long-term relationship with the customers in order to achieve sales goals.
  • Represent the Brand in a positive manner while ensuring recurring business.
  • Responsible for assisting customers with choices, assist and provide information about the product in question.
  • Foster a positive, engaging, and ethical working environment.
  KEY AREAS OF RESPONSIBILITIES Drive the Sales
  • Work to hit individual sales and other store target.
  • Execute sales strategies and action plans implemented by the Managers.
  • Maintain a tight control on discounting and giveaways/ discontinued products.
  • Ensure all monies and sales transactions are accordance to the operation procedures.
Achieve High Service Standards.
  • Keep abreast of product knowledge, sales & customer service whilst providing excellent.
  • WOW service experience to customers.
  • Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
  • Responsible to collect Customer Registration Card as per store target.
  • Work with the Manager to best handle customer complaints.
  • To comply with Brand standards, company SOP, and the Code of Business Conduct.
Maintain Best Retail Standards
  • Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs.
  • Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
  • Ensure visual merchandising are implemented efficiently.
  • Be vigilant and practice regular checks on staff movements during operating hours.
Inventory Integrity
  • Working together with Managers and floor to manage inventory and minimize stock losses.
  • Conduct daily, monthly stock count for store.
  • Resolve discrepancies within 2-3 days and report all findings to Manager.
  • Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.
  • Qualitative security measures to prevent theft and pilferage.
Reporting
  • Updating customer database on frequent basis.
  • Responsible for all stock control documentation. Ensure timely and accurate submission.
  • To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner.
  • Any Ad Hoc reporting as required by the Managers.
Personal Development
  • To have and maintain at all times competent product knowledge.
  • Complete E-Learning Modules on timely manner.
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