Store Manager – Tumi

1. POSITION SUMMARY 

• Lead the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence. 
• Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.  
• Maintain inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts 
• Foster a positive, engaging and ethical working environment  

 2.KEY PERFORMANCE INDICATORS : 

• Increase sales and maximize profitability of the store 
• Achieve high service standards as per Mystery Shopper score card 
• Ensure all the retail standards are maintained within VG standards 
• Inventory Integrity, managing stock losses and conducting stock counts 
• Responsible for Staff Development & training in the store 
• Responsible to maintain employee engagement & loyalty 

 3.KEY AREAS OF RESPONSIBILITIES 

Drive the Sales and maximize Profitability 

• Execute the main sales initiatives of the Brand 
• Daily, weekly and monthly action plan to deliver the expected sales results 
• Analyse sales figures, monitor expenses to optimize sales and profits  
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses. 

Achieve High Service Standards 

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer. 
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved. 
• Work with the team to best handle customer complaints. 

Maintain Best  Retail Standards 

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.  
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times. 
• Ensure visual merchandising are implemented efficiently. 
• Be vigilant and practice regular checks on staff movements during operating hours 

 Inventory Integrity  

• Work with the store staff to manage inventory and minimize stock losses  
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner. 
• Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions  

Team Leadership 

• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store. 
• Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target. 
• Regular store meetings to ensure accurate and consistent communication to the staff. 
• Conduct staff appraisal and quarterly performance review. 
• Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback. 
• Improve staff morale leading to positive and dynamic working attitude. 
• Maintain general and acceptable staff working conditions 
• Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct 

Reporting 

• Ensure the appropriate daily, weekly and monthly reports submission are delivered on time. 
• Any Ad Hoc reports and requests by the Management/Brand.