Store Manager


  • Manages the day to day operations of a retail store, directs and oversees all store functions



Drive the Sales and maximize Profitability

  • Manage and deliver store’s/outlet’s sales performance.
  • Facilitate implementation of product/ sales strategies.
  • Communicate information on sales goals and targets to the team on continuous basis.
  • Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.

Deliver WOW Experience

  • Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Develop Team

  • Instil Valiram’s Entrepreneurial Spirit within the Team
  • Consistently demonstrate appreciation and encouragement
  • Facilitate learning opportunities among team members
  • Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.

Delivery Operations Excellence

  • Execute and maintain compliance of Store SOP at all times.
  • This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/

Visual Merchandising/ POS/ Inventory.

  • Cash collection accuracy and timeliness.
  • Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Engage in Innovation and Productivity Initiatives

  • Generate potential ideas that may contribute to productivity improvements
  • Execute and motivate team to contribute to productivity improvement.




  • MS Excel for reports
  • Cash & receipt Management
  • Productivity Improvement
  • People development
  • Interviewing
  • Inventory
  • Loss Prevention
  • Sales Management & Forecasting


  • Developing People
  • Problem Solving
  • Decision Making
  • Team Leadership
  • Communication



  • Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
  • Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
  • Ability to communicate, influence and negotiate effectively with all levels of leadership.
  • Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
  • Ability to analyse situations and resolve issues with innovation and creativity.
  • Ability to challenge and influence operational processes.

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