Retail Associate
POSITION SUMMARY
- To create and maintain a long-term relationship with the customers in order to achieve sales goals
- Represent the Brand in a positive manner while ensuring recurring business
- Responsible for assisting customers with choices, assist and provide information about the product in question
- Foster a positive, engaging and ethical working environment
KEY AREAS OF RESPONSIBILITIES
Drive the Sales
- Work to hit individual sales and other store target
- Execute sales strategies and action plans implemented by the Managers
- Maintain a tight control on discounting and giveaways/ discontinued products
- Ensure all monies and sales transactions are accordance to the operation procedures
Achieve High Service Standards
- Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers
- Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times
- Responsible to collect Customer Registration Card as per store target
- Work with the Manager to best handle customer complaints
- To comply with Brand standards, company SOP and the Code of Business Conduct
Maintain Best Retail Standards
- Perform store opening and closing procedures and to ensure the process is in compliance with company SOPs
- Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times
- Ensure visual merchandising are implemented efficiently
- Be vigilant and practice regular checks on staff movements during operating hours
Inventory Integrity
- Working together with Managers and floor to manage inventory and minimize stock losses
- Conduct daily, monthly stock count for store
- Resolve discrepancies within 2-3 days and report all findings to Manager
- Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
- Qualitative security measures to prevent theft and pilferage
Reporting
- Updating customer database on frequent basis
- Responsible for all stock control documentation. Ensure timely and accurate submission
- To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
- Any Ad Hoc reporting as required by the Managers
Personal Development
- To have and maintain at all times competent product knowledge
- Complete E-Learning Modules on timely manner