Store Manager
SUMMARY
- The driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture.
- Primary responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras”.
RESPONSIBILITIES
- Manages the overall store
- Leads financial growth of the store, year over year
- Leads the sales floor and drives store results through the store team
- Drives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyalty
- Role models, coaches and develops best-in-class selling behaviors
- Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximises overall business results
- Ensures the operations of the store are executed with excellence
- Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
- Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
- Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
- Accountable for the selection and development of top talent within the total store
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
- Delivering top line sales results and growing the business through business insight to action
- Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture
- Creating emotionally engaging customer experiences, consistent with the brand vision
- Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
- Building and growing high performing teams
- Leading change through positivity and a growth mindset
- Upholding positive associate relations that lead to engagement in the brand and the team
- Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
- Driving operating fundamentals
- Effectively managing and controlling expenses
- Executing store opening and closing procedures
- Creating an awareness of, and building capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Managing all activities related to providing a safe work environment
- Understanding, demonstrating and enforcing Company values
REQUIREMENTS
- Previous experience leading leaders and associate teams
- Proven ability to lead a pay for performance selling team is preferred
- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
- Demonstrates ability to manage complex and competing priorities with time management and organisational skills
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- Demonstrates excellent visual merchandising skills
- Demonstrates strong product knowledge
- Schedule flexibility to include evenings, weekends, holidays, and non-business hours
- Willing to be based in the store
- Fluent English and Bahasa Indonesia both in written and spoken. Knowledge of other languages is added advantage
Looking for a career in the latest trends and hottest styles? Send us a copy of your video resume and/or paper resume with photo to: careers.id@valiram.com
Only shortlisted candidates with be notified.