Store Manager – Victoria’s Secret

POSITION SUMMARY

  • The driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture
  • Primary responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture and associate engagement

KEY AREAS OF RESPONSIBILITIES

  •  Manages the overall store
  • Leads financial growth of the store, year over year
  • Leads the sales floor and drives store results through the store team
  • Drives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyalty
  • Role models, coaches and develops best-in-class selling behaviors
  • Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
  • Ensures the operations of the store are executed with excellence
  • Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
  • Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
  • Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
  • Accountable for the selection and development of top talent within the total store
  • Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning

REQUIREMENT

  • Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role
  • Diploma/Bachelor’s degree (desirable) in related field or equivalent experience
  • Ability to communicate, influence and negotiate effectively with all levels of leadership
  • Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively
  • Ability to analyse situations and resolve issues with innovation and creativity
  • Ability to challenge and influence operational processes