Store Manager – Victoria’s Secret
POSITION SUMMARY
- The driver of total store sales, the customer experience, overall operational excellence and our high performance selling culture
- Primary responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture and associate engagement
KEY AREAS OF RESPONSIBILITIES
- Manages the overall store
- Leads financial growth of the store, year over year
- Leads the sales floor and drives store results through the store team
- Drives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyalty
- Role models, coaches and develops best-in-class selling behaviors
- Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
- Ensures the operations of the store are executed with excellence
- Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
- Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
- Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance
- Accountable for the selection and development of top talent within the total store
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
REQUIREMENT
- Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role
- Diploma/Bachelor’s degree (desirable) in related field or equivalent experience
- Ability to communicate, influence and negotiate effectively with all levels of leadership
- Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively
- Ability to analyse situations and resolve issues with innovation and creativity
- Ability to challenge and influence operational processes